Archlet
Spain
Full Time
Date Posted
Offered salary
Not specified
Closing date
Closing soon
Qualification
3+ Years enterprise software exp
Hiring location
Spain
Experience
3+ Years in SaaS support
Responsibilities
• Own Archlet's customer support experience end-to-end across all channels
• Act as primary escalation point for complex or high-impact customer issues
• Design, implement, and improve scalable support processes, workflows, SLAs, and automation
• Leverage AI tools and automation to enhance support efficiency
• Own and improve Help Center and FAQs for new features and self-service enablement
• Identify recurring issues and translate customer feedback into actionable insights for Product and Engineering
Requirements
• 3+ years of experience supporting enterprise procurement software or procurement-adjacent SaaS
• Proven experience owning or contributing to a customer support function in a scaling environment
• Strong customer empathy with the ability to stay calm and solution-oriented under pressure
• Experience designing and optimizing support operations, including workflows, SLAs, and reporting
• High interest in AI technologies and willingness to learn AI-driven systems
• Fluency in English
Preferred
• German, French, Spanish, or additional languages
• Experience with Intercom or similar tools
How to Apply
Click "Apply" to be taken to the Archlet website. This is a full-time, permanent remote position in Spain. Archlet offers high autonomy, minimal bureaucracy, monthly Growth Days, and regular team events at its Zurich headquarters.
Take the next step
Archlet
Support Manager
Overview
Archlet is seeking a Support Manager to own the customer support experience end-to-end, ensuring fast, high-quality, and empathetic support across all channels. You will design and improve scalable support processes, leverage AI tools for efficiency, and collaborate closely with Product, Engineering, and Customer Success. Work with global customers including PepsiCo, Estée Lauder, and Walmart.
